Agenda
10 February 2016 – Day 1 (08.00 – 18.00 hours, networking dinner at 19.30)
THE CUSTOMER OF TOMORROW
AND HOW TO DEAL WITH HERConfirmed Speakers 08:00 – 08:50 Welcome coffee and registration, meet other delegates 8.50 – 10.10 Top Industry Leader Opening Panel
Game changers – digitalisation, customer experience, innovation, do we all need to convert into retailers and technology organisations?Michael Eggenschwiler, Hamburg Airport, CEO
Andrew Cowen, HongKong Express, CEO
Kenny Jacobs, Ryanair, CMO
Bjorn Oli Hauksson, Isavia Ltd. (Iceland Airport Group), Managing Director10.10 – 10.50 Coffee break, networking, take your professional photo 10.50 – 11.05 Welcome message Senator Frank Horch, Economics, Transport & Innovation Authorities Hamburg 11.05 – 13.15 Customer session: Customer Engagement, loyalty, ancillary revenues 11.05 – 11.30 Making the difference through customer satisfaction and technological progress Christopher Minner, Tampa International Airport, Vice President 11.30 – 12.20 Panel – The customer is king. Customer engagement as key to success. Marcus Puffer, IBS Software Services, Vice President Global Loyalty Strategy
Dr. Marco Remiorz, Dabelstein & Passehl
Paul Sies, PS & M BV, CEO
Manish Sinha, Hyderabad Airport, COO12.20 – 13.15 Panel – Cutting edge revenue management as a critical success factor Iliana Cruz, Lot Polish Airlines, Executive Director of Revenue Management, Pricing, Distribution
Laurent Lebard, YieldIn, Managing Director
Benny Mantin, Associate Professor University of Waterloo
Seb Wereszczynski, Monarch Airlines, Head of Revenue13.15 – 14.15 Networking Lunch 14.15 – 18.00 Technology Session: The future beyond digital – and what it means for us 14.15 – 14.40 Keynote speech: “The Airline Experience of You” Joe Leader, APEX (Airline Passenger Experience Association), CEO 14.40 – 15.15 Smart meets fast – how digital changes our world. Dr Mairead Brady, Trinity Business School, Trinity College Dublin, Assistant Prof. of Marketing 15.15 – 15.45 Monarch’s data journey, our progress to date and future vision Artis Lismanis, Monarch Airlines (prior with Easy Jet), Head of Analytics & Decision Support 15.45 – 16.25 Coffee break, networking, take your professional photo 16.25 – 17.25 Panel – The paradoxes of technology – how do we feel about the digital experience? Ralph Beisel, German Airports Association ADV, Managing Director
Radoslaw Dutkowski, LOT, Director eCommerce
Dr Konstantinos Kalligiannis, Hellenic American University, Learning Professor
Israel Obinyan, Barclays, Interim Executive17.25 – 18.00 Meeting increasing expectations of the digital and mobile consumer – the Travelzoo story Nicolas Guenther, Travelzoo Germany, Head of Sales 18.00 – 19.00 Get your professional photograph, relax before dinner 19.30 – 23.00 Networking Dinner Thursday 11th February 2016. Day 2 (8.00 – 16.00 hours)
INNOVATION IS NOT A CHOICEConfirmed Speakers 8.00 – 8.50 Good morning coffee and registration 8.50 – 9.25 Keynote speech: What will the airline future look like? Patrick Murphy, Peach Airlines, Chief Advisor, ex Chairman of the Board at Ryanair 9.25 – 09.50 Innovative approaches and how to make them happen Stephan Jung, Eisberg Positioning, Managing Partner 09.50 – 11.10 Panel – The next generation airport Ludger van Bebber, Airport Weeze, CEO
Mignon Buckingham, ICLP, Managing Director
Vincent Harrison, Dublin Airport, Managing Director
Wataru Tanaka, Nikken Sekkei, designer of Tokyo Narita Terminal 3
Lee Lipton, Vantage Airport Group, Director Air Service and Cargo Development11.10 – 12.00 Coffee break, networking, take your professional photo 12.00 – 13.00 Panel – The cold reality of end-to-end connectivity – a must have or just additional cost? Perspectives from travellers, airlines & suppliers, James Edmunds, Bucks New University, Head of Academic Department – Tourism & Aviation; Frequent Traveller
Job Heimerikx, Airfi, CEO, Founding Partner
Jon Norris, Lumexis Inc., Vice President of Sales13.00 – 14.00 Networking Lunch 14.00 – 14.45 Panel: Innovative solutions to cut cost and increase efficiency Niclas Dzikus, German Aerospace Centre (DLR)
Pramod Jain, Sabre Austria, Managing Director
Stefanie Moulliet, Lufthansa Flight Training, Head of Wet Training Business Development14.45 – 15.55 Daring to be different – a bunch of inspiring business ideas Henriette Thilert, TravelPass, CCO
Jan Reh, bag2go GmbH, CEO
Stephan Uhrenbacher, Flio, CEO
Peter Devlin, Local, CEO & Founder
Juha Jarvinen, Finnair, Chief Commercial Officer15.55 – 16.00 Closure and good bye
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