konsta hansson Download
Konsta Hansson

The impact of user centric design in digital services

InnovationFlyerDigital IBS Software page 8 Download
IBS Software

Our partner IBS Software takes innovation seriously. The company believes that large and small aviation companies need to continuously innovate in order to not become commoditized and obsolete. IBS had hosted an Innovation lunch at the HAC this year. Since then, they have partnered with UK’s Travel Tech Lab for mentoring and promoting Travel industry start-ups in the city of London. Here is a landscape infographic on several current global Innovation initiatives in the Aviation industry.

Farelogix Download
Sue Carter

Your Organization as “Single Source of Truth”

Eli Lejeune EindhovenAirport Download
Eli Lejeune

Airport branding and digital presence to engage customers

BuckinghamMignon Download
Buckingham Mignon

What passengers want

kiwi Download
Zdenek Komenda

Spotlight: Kiwi.com story

JeanneMartinson Download
Jeanne Martinson

Why working with and selling to other onions leads to success

Caravelo Download
Jonathan Newman

Chatbots - the hot topic for 2017: conversational commerce and retailing.

TorbenTost Download
Torben Tost

Messaging: WhatsApp, SnapChat, Chatbots - Communication from Service to Entertainment

Beontra Download
Manuel Heidler

There is no day like today.

RaduIliescu Download
Radu Iliescu

Merchandising optimisation of mobile booking flows

PhilippeAbdoulaye Download
Philippe Abdoulaye

The industry disruptions:The must-do steps to meet competitive challenges.

AllouFaical Download
Allou Faical

Open Question: How does technology influence airlines planning?

Helsinki airport Download
Ville Haapasaari

RE-inventing the airport customer experience

Paul Halpenny Download
Paul Halpenny

The Hostelworld story


for ham press release xxl solutions 21jan2 Download
Michael Eggenschwiler

CEO Hamburg Airport: We are still far away from really knowing the customer

ME press release Download
Michael Eggenschwiler

Think future at the Hamburg Aviation Conference 10-12 February 2015

artist to techwoman Download
Beatie Wolfe

From Artist to leading tech woman

07 Download
Audrey Benoit

Director Web & Social at mobistar and Owner at Digital Nature

08 Download
Gabi Kool

CEO and Chairman of the Board for Finland and Russia Coalition Rewards

11 Download
Mignon Buckingham

Managing Director ICLP

Bernd Skiera2 Download
Bernd Skiera

Professor at Frankfurt University, Director at e-Finance Lab

Anne Bergner Download
Anne Bergner

Professor for Design Communication at University Coburg

Laurent Lebard Download
Laurent Lebard

Chief Executive Officer at YieldIn Revenue Management Solutions

iain rawlinson2 Download
Iain Rawlinson

Principal of strategic adviser Rawlinson Partners

airbus Download
Ingo Wuggetzer

Comfort without compromise


hamburglogo Download
Prof. Dr.-Ing. Volker Gollnick

TU Hamburg - "City airports - the balance between efficient mobility and low noise impact"

hamburglogo4 Download
Michael Ibbitson

Chief Commercial Officer, Gatwick Airport - "The digital breakthrough"

hamburglogo3 Download
Carl Michel

Executive Chairman, Generator Hostels - "Living a social revolution"

hamburglogo5 Download
Berendien Lubbe

Tourism and Marketing Management, University of Pretoria

hamburglogo6 Download
Mignon Buckingham

Managing Director, ICLP - "Driving revenue through loyalty"

hamburglogo7 Download
Charlie Sheil

"The dynamics of effective customer management" 

hamburglogo8 Download
Massimo Scialò

Chairman & CEO, Emergenza and Australian Beatpick - "Keynote speech"

hamburglogo9 Download
James Edmunds

"Discovering mobile and omni-channel opportunities"

hamburglogo10 Download
Patrick Murphy

 "The new reality: will the aviation world become only low cost?"

hamburglogo11 Download
Irena Liszkowska & Stephanie Birnstiel

"How the travel industry answers questions. Innovative knowledge solutions for successful customer service."

hamburglogo12 Download
Daniel Kerrison

"Breaking paradigms - the flydubai on board case study."

hamburglogo13 Download
Christian Jensen

"Change of perspecitve - let your customer guide you"

hamburglogo2 Download
Tony Palmer

Strategy Consultant, TP Consulting - "Market Segmentation and its relationship to airline strategy, planning and marketing in a changing environment."


ICLP Download

ICLP is deeply passionate about achieving results from compelling loyalty propositions and customer relationship strategies.

Transversal2 Download

Carnival UK

case study

IHG Download

Creating 'moments of trust'. Executive Summary

Please find here full version of presentation

2013 4 Mairead Brady Download

PhD, MA, B.Sc. (Mgmt), MMII (Grad).
Trinity College, Dublin

2013 3 Mignon Buckingham Download

Director of the Collinson Group

317225 2013 3 Shane de Wit Download

Manager commercial innovation.

Melbourne Airport

318232 2013 1 Jon Copestake Download

Retail and consumer goods editor.

The Economist Intelligence Unit

Airline Payments Handbook.

A complete guide to payments in the air transport industry. 

This book puts together “all there is to know about airline payments” into a single reference guide, helping you to answer some of the most prominent payments questions.

 More details here.

For over 15 years ch-aviation has been providing decision makers around the globe with relevant and up to date airline intelligence and insightful news on the industry.
Founded in 1998 in Chur in Switzerland, ch-aviation welcomes more than 1.2 million users each year and is proud to count hundreds of companies in the airline industry as its customers.

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